JOB SUMMARY
We are one of the leading bridal boutiques in the region, where we make brides’ dreams come true. Having helped over 3500 brides “Say Yes to the dress” since 2012, we have become a must visit boutique for every bride-to-be. We welcome brides-to-be from all 4 corners of the globe and our team is continuing to grow to allow us in assisting every bride who walks in through our doors. We are now looking for a Bridal Consultant to help us in assisting our brides.
This role offers a chance to join a company that's committed to helping Brides find their dream wedding dress. The primary responsibility of the Bridal Sales Consultant is promoting and selling the bride her entire ensemble (Dress, Headpiece and Accessories), providing superior customer services in order to grow sales, profitability and meet financial goals. Other duties include complying with all The Bridal Showroom standards, polices and procedure and developing advanced product knowledge.
MAIN BRIDAL CONSULTANT DUTIES AND RESPONSIBILITIES:
• Ensure The Bridal Showroom company policies, procedures, brand and service standards are fulfilled for each customer and their Bridal Showroom experience is met or exceeded
• Provide courteous service to all customers in accordance with The Bridal Showroom Standards
• Create a positive environment for all customers, The Bridal Showroom team and all vendors
• Consulting with Brides and determining their various bridal gown preference
• Being sales driven and meeting selling goals by closing sales and meeting conversion goals
• Giving clarity to Brides on the possible ways of shopping for their wedding dress and laying out all possible options
• Assisting Brides in trying on her wedding dress selection
• Suggesting and styling the brides look by suggestion various accessories and alteration possibilities
• Ensuring Brides have a great understanding of what their wedding dress would look like by the end of their consultation using your product knowledge, your understanding of body shape, fabrics and cuts.
• Ensuring you finalise the sale and creating a memorable “Say Yes to the Dress” moment
• Assisting Brides with gown fittings and alterations by following up with tailors on the works which needs to be done to ensure smooth fittings and deliveries.
• Following up with Brides via phone call, Whats app a email.
• Updating Bride files in our CRM
• Staying up to date with everything Bridal – Designers and trends
This Job Description is intended to provide a broad outline of the main responsibilities only. The post holder will need to be flexible in developing the role and in initial and on-going discussions with the designated manager.
Educational
• Minimum requirement - High School Diploma with relevant Fashion Styling
Occupational
• Prior hands on, full time, Luxury Retail sales role
• Experience in Customer Service oriented tasks
• Experience in fashion styling
• Sales driven
• Problem resolution skills
• Demonstrate highest level of ethics and integrity
• Experience in Bridal Retail
Specific Skills
• Excellent Interpersonal skill
• Excellent written and verbal communication skills
• Bridal Passion
• Sales skills
• High ability to be patient
• Creative in fashion styling – being able to think out of the box when suggesting different possible changes to a dress
• Good working in MS office
Personal Qualifications
• Lead on initiatives, being committed to the role
• Positive attitude and friendly outlook
• Be polite, friendly and positive attitude
• Genuinely caring for our brides
• Able to work under pressure,
• High attention to detail
• Self-motivated, working alone where necessary as well as part of a team
• Forward thinking, proactive and creative
Circumstances
• Ability to work extra hours and sometimes on days off to ensure we deliver Bride’s wedding dress in time for their big day
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