Job Objective: The Operations coordinator is responsible for being the single point of contact with the customer all relevant company policies and departmental expectations. Responsible for the communication with the Sales Representatives, Logistics, Freight and Operations Duties & Responsibilities: Provide information to customers in a timely and appropriate manner to support total freight transit to engender good customer relations. Raise job files and process shipments through the freight maintenance system and complete associated paperwork to meet all internal, customer and legal requirements. Prepare quotations for new rates and shipments for existing customers; send quotations to client for acceptance. Confirm pre-alert arrival details with customer, identify and confirm special requirements and charges. Coordinate all transport requirements for customers to deliver cargo in a timely manner. Reque clearance instructions from customer including: Tariff headings, deferment account number, delivery requirements, and all special requirements. Maintain account profitability management, daily up dating of the correct sell rates and other pertinent information is entered on the system. Assist the coordinators in ensuring all operational needs are met and all monetary collection is being addressed in a timely manner with no backlog on payment issues. Promote new services to existing customers. Update the SOP. Administer complaints and early stage claims processing. Complete customs post entries and other general export administration tasks. Maintain customer contact and further develop existing accounts. Prepare monthly customer reports. Relay to all customers our conditions of trading and credit terms. Keep the Manager Customer Support informed of any risks and recommend action. Keep current of all rate adjustments and relay the information accordingly. Ensure all required reports are accurate and submitted within the set timeframe.
Requirements: Demonstrate a successful track record of at least 3-4 years UAE experience in Logistics &Freight forwarding industry.
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