1. Greeting and Seating: Welcome customers as they arrive, assist with seating arrangements, and
provide menus. Provide a warm and friendly introduction, establish a rapport, and create a
welcoming atmosphere.
2. Order Taking: Take accurate and complete food and beverage orders from customers, ensuring
that special requests or dietary preferences are noted. Provide recommendations and answer
questions about menu items, ingredients, and preparation methods.
3. Order Preparation and Serving: Relay customer orders to the kitchen or bar staff, ensuring that
all specifications and modifications are communicated clearly. Serve food and beverages promptly
and efficiently, ensuring correct presentation and adherence to quality standards.
4. Upselling and Recommending: Proactively suggest additional menu items, such as appetizers,
desserts, or specialty drinks, to enhance the dining experience and increase sales. Make
recommendations based on customer preferences and knowledge of menu offerings.
5. Customer Service: Provide attentive and personalized service to customers throughout their dining
experience. Anticipate and fulfill customer needs, promptly addressing inquiries, concerns, or
requests for assistance. Ensure that customers are satisfied with their meals and overall experience.
6. Cash Handling: Process customer payments accurately, including handling cash transactions,
providing change, and operating cash registers or point-of-sale (POS) systems. Reconcile cash
registers at the end of the shift and report any discrepancies.
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