•Provide outstanding customer service by introducing yourself with a warm and friendly greeting, use appropriate body language and apply active listening skills to ensure you are meeting the service expectations of the customer
•Acknowledge and approach all customers when they enter the department.
•Offer to assist customers at information boards and provide accurate information about the store and the department
•Provide friendly and efficient service to all customers in all situations, enabling them to have the best shopping experience
•Present self in a professional and business-like appearance suitable to your work enviroment at all times.
•Maintain a clean, uncluttered environment for easy shopping before opening of trade while ensuring the merchandise presenation on the selling floor fixtures is maintained during each day
•Provide accurate product knowledge, explaining to the customer all the features and benefits of the item
•Responsible for applying cosmetics treatments to customers directly and educating customers on how to apply products
•Be aware of and achieve daily / monthly sales targets by focusing on the customers needs and providing them with accurate product knowledge
•Build rapport and a trusting relationship with customers by providing positive comments and personalised discussion
•Utilize appropriate questioning techniques to identify and match products to customers needs
•Overcome objections and negotiate with customers to achieve a positive sales outcome
•Add value to the sale by providing appropriate add-on products and services to enhance the customer’s purchase
•Encourage customer loyalty by offering exceptional follow up service
•Accurately process customer purchases via cash register or pocket PC system
Merchandising
•Present and display merchandise in a manner that is easy for our customers to shop
•Enhance the shopping experience for customers by creating and maintaining merchandise displays
•Present merchandise in accordance with stores visual merchandising standards as provided by line manager, VM and merchandisers
•Ensure that the store is clean and uncluttered before, during and after trade allowing for an easy shopping environment
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