• Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day-to-day operations.
• Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs.
• Ensure supplies are ordered for each job.
• Assist with quoting, project management, materials purchasing and quality checks.
• Ensure correct job numbers are used and that time records are correct.
• Provide oversight and check job estimates.
• Manage inward goods, checking quantities, dispatching goods and receipting invoices.
• Regularly report progress on each job and quickly communicate delays or concerns with the General Manager. Report on manpower overruns or shortfalls.
• Act as a technical adviser on key projects and other areas of the business as requested.
• Work with the General Manager to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
• Identify client’s needs and expla AMS's services to them, which may involve technical descriptions of products and the way they may be used.
• Receive and review feedback from customers and follow up to ensure customer satisfaction.
• Work with the Department Manager to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.
• Develop and implement systems to record, file and store information pertaining to client enquiries.
• Identify staff that require on-going training and implement training opportunities to ensure their skills are improved. Work with apprentices and semi-skilled staff to role model appropriate technical skills.
• Provide feedbacks to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.
• Promote a Health and Safety culture within the business.
• Report all known or observed hazards to their Superior.
AUTHORITY:
• This position will manage and lead a team of people in allocating workload and managing the day-to-day operations in the workshop.
• It requires the job holder to co-ordinate resources and liaises with internal and external key contacts to ensure work is delivered on time and to a quality standard.
• Escalating incidents.
• Approval for the mechanical materials /tools etc. purchase though petty cash payment
• Diploma or equivalent in Technical / Automotive or related field.
• equivalent combination of education and experience
• 5 years’ experience managing an automotive Body shop, particularly attached to a dealership
• Automotive systems (vehicle layout, function and location of parts).
• Extensive Knowledge of mechanical issues, warranties, service and general repairs
• Considerable knowledge of the methods and practices used in automotive service business.
• Ability to plan, organize, and supervise the Body shop floor and lead the team
• Ability to deal with all levels of customer profile.
• Computer literate with a solid understanding of Microsoft applications
• Ability to advise customers on the required jobs in a timely, professional manner
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups a boards of directors.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.
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