Call Center Agent ( full time )is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction. Provide customers with accurate information at all times
Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wa time
Create complaint tickets correctly, in adherence with policies and procedures
Handle stressed, angry and confused customers in the most positive way possible
Escalate cases that require intervention by Shift in Charge or Call Center Manager.
Skills, Knowledge & Experience Required
Prior experience in a customer service role
Good communication & computer skills
Able to communicate in Arabic and English
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