Job Detail

Call Center Agent

Posted on Mar 11, 2024
Location: Dubai, UAE
Industry: BPO / Call Center / KPO
Job Type: Full Time/Permanent
Education: Certification
Experience: 2 Years
Salary: 2500 - 3000 UAE Dirhams (Monthly)

Job Description

Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.


Candidate Requirements

Customer Service Representative Requirements:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.

NB: Visa, Medical insurance, Accommodation, Transportation all will be provided by the company.

For your Application, Kindly drop your CV with the HR through the email: *** OR through WhatsApp to: +***


Skills Required

Job is expired

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