•Answer customers quires for our online shop and resolve any problem.
•Determines eligibility by comparing client information to requirements.
•Establishes policies by entering client information; confirming pricing.
•Informs clients by explaining procedures; answering questions; providing information.
•Maintains communication equipment by reporting problems.
•Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
•Updates job knowledge by studying new product descriptions; participating in educational opportunities.
•Accomplishes sales and organization mission by completing related results as needed.
•Exhibit good spoken and written communication skills, in both and English.
•Maintain close working relationships across all departments
•Build strong working relationships across the Customer Care Centre team
•Work flexibly within the team to support changing business needs
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