Job Overview
We at Frank Porter, manage world-class Airbnb Apartme Services, that requires Experienced Check In Manager to assure all the Clien will have the best Check in and Check Out Customer Service.
Check In Agent Job Responsibilities:
• Provide oversight and direction to the Check In Agent in accordance with the organization's policies and procedures.
• Plan and direct the Check In Agents to ensure team targets & Duties are met.
• Responsible to Manage all the Area Check In Agent is on Point with the Check In & Check Out of the Guest
• Ensure apartment all set up for the guest to Check in on agreed date and as well verifying if payment is settled upon arrival.
• Prepares the Overall Check in and Check out Details and Reports on a weekly basis.
• Scheduling and Updating all the Data from the Agents & Reports to the Maintenance / Cleaning Team everyday upon Check in and Check out of the Guest.
• Responsible on giving all the knowledge of lease terms, specifications and all Apartme policies to Area Check In Agent.
• Ensuring the Guest will have the reliable & available for any assistance they would be needing during their stay.
• Prepares reports by collecting, analyzing, and summarizing data from the booking to check in to check out of the Guest.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output as per the Check in & Check out Procedure,
Check In Agent Qualifications / Skills:
• Knowledge on how Airbnb and Property Management works.
• At Least 2-3 years experience as a Check In Manager for Holiday Homes & Property Management.
• Must have Excellent Management Skills
• Advanced skills in Microsoft Office, specifically Excel and PowerPoint
• Must be excellent communicators with strong customer service and personal interaction skills.
• Have strong Internet, word processing and data entry skills, and the ability to create reports, submit service requests, communicate with managers.
• Must be goal-oriented team players with strong organizational, problem-solving and follow-through abilities.
• Reliable and punctual with dedicated professionalism to job and duties
• Able to adapt to changing schedules or routines; excellent time management skills
• Physically able to reach, stretch, bend, and walk during the daily routine, with ability to stand for long lengths of time
• Familiarity with applicable local, state, and federal laws and regulations especially about Airbnb and Apartment / Property Rentals
• High level of organization and attention to detail
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