Maintenance of HVAC equipment:
Need to have a working knowledge of all mechanical systems including trouble shooting, repair, and maintain complex mechanical air conditioning, heating and ventilation equipment.
Ability to work on the following equipment brands: SKM,Trane, Carrier, York, and McQuay Centrifugal, Reciprocating, Screw and Absorption Chillers.
Ability to retrofit systems with support of others. Has a basic understanding of sheet metal and piping concepts.
Has a working knowledge of PC’s, application software. Be able to operate in a DOS or windows environment successfully using Building Management Systems.
Have working knowledge of schematic reading.
Troubleshooting
Follows systematic questioning techniques and relates answers to the functioning of the system upon receiving the customer service request.
Technician will be assigned specific accounts and will be responsible for:
Perform chiller overhauls, major inspections, retrofits as required by customer
Maintain record of work performed and par used
Communicate effectively with customer on a regular basis regarding equipment condition, needed repairs and general operating condition.
Uses proper tools and instruments for troubleshooting. Avoids needless callbacks by checking complete system before leaving the job.
Checks safety and limit controls for proper setting before leaving the job.
Seeks help when faced with a seemingly unsolvable problem.
Customer Relations
Informs customer when arriving at the job or leaving the job and if needed when you plan to return. Clearly explains work performed both verbally and in writing on the service report.
Explores a customer complaint to determine the real problem. Responds to the customer complaints with the proper amount of sympathy and empathy.
Communicates tactfully and offers suggestions when the problem is caused by the customer’s use of the system (rather that a fault of the system). Instructs on the proper operation,
Gives assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed, offers explanation of situation and suggests next step.
QUALIFICATIONS:
Educati
Knowledge and skills at a level normally acquired through on the job experience and technical
3-5 years of experience in the field working on chiller equipment.
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