Key Responsibilities:
Client Relationship Management: Build and maintain strong, long-lasting relationships with clients by understanding their business needs, goals, and challenges.
Client Communication: Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner.
Needs Assessment: Work closely with clients to assess their requirements, identify opportunities for upselling or cross-selling, and ensure client satisfaction.
Project Coordination: Collaborate with internal teams, such as sales, project managers, and technical experts, to ensure that client projects are delivered on time and within scope.
Issue Resolution: Address and resolve client issues, concerns, or escalations promptly, ensuring client retention and satisfaction.
Account Growth: Identify opportunities to expand the scope of services or products offered to clients, working with the sales team to drive revenue growth.
Client Feedback: Gather client feedback and insights to improve products, services, and processes, advocating for clients' needs within the organization.
Reporting and Analysis: Prepare regular reports on client performance, satisfaction, and account health, using data to drive decision-making.
Contract Renewals: Manage contract renewals and negotiations to ensure ongoing client engagement.
Market Awareness: Stay informed about industry trends, competitor activities, and market developments to provide strategic insights to clients.
DISCLAIMER: Dear Candidate! You are fully responsible to deal with the employer on the hiring process. GulfJobs.com will not take any responsibility on your hiring process. Genuine employer does not ask money for hiring!