Job Purpose:
Responsible for the day-to-day management of the late and default customers’ accounts receivable portfolio. Also, developing, managing, and leading a results-driven team
Job Tasks and Responsibilities:
Responsible for the quality of execution of credit and collection processes & procedures for the Kingdom.
May include other back office functions such as but not limited to the preparation and review of relevant daily, weekly and monthly reports, determination of ty of follow-up required, delegation & monitoring of work performed by subordinates and all other credit & collection processes and procedures.
Coaches, motivate, energize and supervise the Credit & Collections team as well as back office teams, if applicable. Involved in the day-to-day efforts of the field Credit & Collections staff in managing the portfolio; assists in handling difficult situations; keeps staff motivated to improve and succeed.
Utilizes knowledge and experience, business and leadership skills to make decisions regarding daily operations and management of the Kingdom Credit & Collection function.
Extended hours required at times to support business requirements, including some weekends and holidays .
Utilize system capabilities to record customer contacts, to ensure prompt payment, and minimize risk
Independently resolve moderately complex issues to expedite payment
Responsible for tracking of all payments and notifying finance management upon identifying any posting issues
Assist with the investigation of collections problems .
Negotiate with delinquent customers to set up payment plans
Consistently achieve and maintain the departmental KPIs
Maintain an effective communication with other internal departments
Places collection calls or written e-mails to customers and performs related follow up activities such as reconciliation, credit adjustments, bad debt write-offs, refunds, customer notification and other transactions
Monitor potential high risk customers and concerns and place accounts on credit hold as necessary .
Reviews and makes recommendations regarding bad debt or write-offs
Ensures procedures and internal controls are in compliance with company's Policy
Provide customer service and develop relationships with intern customers (Sales, Credit, Support, Legal, Operations, Customer Service Reps, warehouses, and End User customers).
In addition to any tasks given by the direct manager.
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