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Business Need / Purpose of Role:
The Deputy Program Director holds the responsibility to lead operational implementation of the PMO team and successfully deliver the program as defined by the Client.
As part of the senior management team, the Deputy Program Director holds the responsibility to liaise and coordinate with the Program Director and the rest of the senior management te with all matters related to operational, contractual, implementation, construction, administration, logistics, issues required for the success of the program in accordance with the Client expectations.
As part of the senior management team, the Deputy Program Director also holds the responsibility of, and with the collaboration of department managers to champion the setting, monitoring, and reporting of all required management reports and KPIs for the program in accordance to the program’s procedures, Client requirements and aligned to best practices.
Key Responsibilities and Specific Accountabilities:
Develop, implement, and maintain sound business practices.
Own and develop policies and procedures to ensure effective, efficient, and safe operation.
Review reports with associated narrative to the Client for issue by the Program Director.
Integrate Branch and Corporate Headquarter support into the program.
Provide lessons learnt back into Branch and Corporate Headquarters.
Monitor performance to assure successful delivery of the Key Performance Indicators and Client contractual requirements.
Have client facing visibility.
Lead the development of methods, procedures and plans for the program related functions.
Supervise the implementation of the project plans, as well as ensures their compliance with Client and Company's rules and policies.
Driving the proper management and control of all tasks to ensure delivering outcomes to meet contractual requirements.
Driving the established safety and security requirements.
Manage the proje management and technical supervision of consultants and suppliers during the construction phase.
Review deliverables prepared by PMO team before passing to Program Director, Client a Contractors.
Through quality control and assurance prepare for independent program reviews.
Attend Executive meetings and progress meetings.
Advise the Program Director of any foreseen slippage of progress and proposes corrective actions.
Review weekly and monthly reports as presented by AMCs (Art Management Consultants) and GCs (General Contractors) with the PMO team, and present to the Program Director comments of non-compliance, and / or area of concern and corrective actions.
Build relationships with AMCs and GCs.
Organize, assemble, and update the Program Management plan with input from departments.
Resolve or escalate issues and initiates corrective and mitigating actions.
Work closely with and is fully informed of the Program Manager's activities daily.
Ensure key messages passed on to wider team.
Manage and coordinate activities of all project personnel by direct supervision or through subordinates.
Overall responsibility for the different functions contributing to the program.
Direct day to day leadership, delegation and management of the PMO team (Art and Culture Manager, Procurement and Implementation Manager, Infrastructure Manager, Construction Administration Manager, Health and Safety Manager, AMC tender and program Managers, Administrative Manager, Finance Manager, Contracts Manager, etc.) set goals, build the team and ensure performance assessment and improvement. Appraises their performance and provides development coaching.
Provide leadership and guidance to all program team members to ensure effective and efficient flow of work.
Build a strong program management leadership team such that delivery tasks can be delegated via controlled reporting lines.
Recommend promotions to Program Manager and approve junior promotions.
Via HR, recruit, coach and integrate senior staff into the program team.
Identify resources need under and in senior levels and assigns individual responsibilities.
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