A Credit Controller job description includes overseeing the collection of customer accounts in a manner that ensures high customer satisfaction and loyalty. As such, a Credit Controller must be able to communicate in an efficient yet friendly manner with customers, as well as the broader accounts receivable team while reporting to the Financial Controller.
A Credit Controller job description typically includes:
-Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention
-Reconciling complex accounts that have been escalated from the AR team
-Monitoring debtor balances to ensure a reduction in debtors DSO
-Ensuring credit and collection policies and procedures are followed within your team
-Liaising with customers, as well as internal personnel including the sales team
-Credit Controller job qualifications and requirements
-A Credit Controller job description should detail a minimum Bachelor’s degree requirement in a finance or business related field of study.
In addition to five years’ experience working within an accounts receivable a credit control environment, candidates for a Credit Controller role will also need to demonstrate the following qualities:
-Strong analytical skills and attention to detail
-Good business acumen for problem solving
-Competency with large ERP systems
-Confidence to deal with a range of stakeholders
-Excellent time management skills and ability to priorities a demanding workload.
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