The SafeFit Customer Experience Specialist is responsible for keeping track of our customers journey within our, They interact with customers across all channels, platforms and environments.
Daily Tasks & Responsibilities
•Ensure
compliance
with
store
opening
and
closing
procedures.
•Consistently offer professional, friendly and engaging service.
•Assist in the all operations of Studios & Operation.
•Maintain up to date knowledge of SafeFit Technologies & products.
•Assist with product information and retail sales .
•Assist with studio bookings and calendar management.
•Maintain stock levels and ensure all products are displayed as per standards.
•Complete customer service tasks that ensure customers have the information and assistance they need and maintain the company's positive reputation.
•Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
•De-escalate situations involving dissatisfied customers, offering patience, assistance and support where required.
•Call clients and customers to inform them about the company's new products, services and policies.
•Guide callers & customers through troubleshooting, navigating the SafeFit Application, Studios & or using the products or services available within the outlets.
•Review customer or client accounts, providing updates and information about billing, and other account items
•Collaborate with other SafeFit team professionals to improve customer service.
•Conduct presentations to demonstrate to potential clients the benefits of our products.
•Establish and maintain healthy, long-term relationship with clients to generate repeat business and referrals.
•Discover customers' needs and offer solutions to them through the company's services or products.
•Use promotional methods such as phone calls, emails and social media to reach potential clients and build a long-lasting business relationship with them.
•Become an expert in our product offerings and serve as a go-to source for clients who want more information concerning our products via in person, telephone calls, emails or social channel enquiries.
•Help to train new employees and inform them about the company's customer management policies
•Follow departmental policies and procedures
•Reports any problems or questions to Outlet Manag.
•Attend pre-shift briefings and handover to Supervis at end of shift.
•Report any equipment malfunctioning through SOP.
•Report Health & Safety & Maintenance related items.
Job qualifications
•Able to focus and prioritize
•Perfect English in both oral and written
•Excel & CRM experience including a high level of understanding for figures.
•Organized and able to multi-task
•Enthusiastic and bubbly personality
•Keen interest in Fitness & Wellness
Salary & Renumeration
•Attractive Salary
•Commission
•Gratuity, Benefits & Package as per UAE Law
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