We are hiring a Customer Service Representative to handle customer inquiries and complaints. You will also be required to process orders, changes and submit complaints through a number of communication channels. To do well in this role, you must be able to stay calm when a customer is upset and have experience with computers.
Responsibilities:
* Maintaining a positive, empathetic, and professional attitude toward customers at all times.
* Responding promptly to customer inquiries.
* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Knowing our products inside and out so that you can answer questions.
* Processing orders, forms, applications, and requests.
* Keeping records of customer interactions, transactions, comments, and complaints.
* Communicating and coordinating with colleagues as necessary.
* Providing feedback on the efficiency of the customer service process.
* Managing a team of junior customer service representatives.
* Ensure customer satisfaction and provide professional customer support.
* High school diploma, general education degree, or equivalent.
* Ability to stay calm when customers are stressed or upset.
* Comfortable using computers.
* Experience working with customer support.
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