To lead the development of the Digital operation by engaging and driving the capability of relevant teams to deliver and grow the quality and performance of the Digital fulfilment experience. Being the voice of the customer and influencing a wide range of stakeholders to provide a market leading offer. Responsible for delivery of the Digital operating strategy, continuously enhancing the customer offer at pace, as well as improving daily and weekly operational metrics.
Responsibilities:
§ Bethevoiceofthecustomer,continuallyevolvingandimprovingcustomerexperience.
§ BetheDigitalfulfilmentmarketexpert,activelylisteningtoandunderstandingcustomer requirements and shopping behaviour, alongside competitor developments and industry
best practice.
§ LeadingthedefinitionanddeliveryofcoreDigitaloperationKPI’s.
§ Consistentlyrolemodelcorporate&colleaguevalues,workingwithpeersandstakeholders
to deliver, sustain and positively lead change, delivering cost metrics and enabling sales
growth.
§ DefineanddelivertheDigitalfulfilmentchangeprogramme.
§ Maximise efficiencies, Identifying opportunities to make the way we work simpler whilst
driving out complexity.
§ Ensurethecollaboration,communicationandeffectivecrossfunctionalworkingacross
relevant business areas, including retail and central teams to support and develop the
Digital operation.
§ Produceandmanageproje
required.
§ Makerecommendationsandcontributetothecorporatestrategy.
How I will succeed
§ Workingwithinalldefinedbudgets.
§ DeliveryofallrelevantprojectstodeliverDigitalfulfilmentrequirements,withfull
stakeholder engagement.
§ Engagingalllevelsofstoreandregionalmanagement.
§ Drivethepaceoftheoperationandchangeagenda.
§ Ownandmanagerelationshipsacrossallrelevantteams.
§ Activelyusedataandinsightstoquicklyspotnewopportunities.
§ Activelylookingforopportunitiestoprovideinputandsupportacrosstheteamandoutside core areas of focus.
What I need to show:
§ Is a leader, an inspirer, a self-starter and a motivator with credibility across a range of stakeholders and the ability to adapt to a range of circumstances.
§ Builds and sustains great working relationships based on trust with colleagues.
§ Demonstrates ability to engage and influence at all levels with key stakeholders, both face to
face and remotely.
§ Strong leadership and communication skills.
§ Ability to work collaboratively and cross-functionally with both central and operational
teams and influence outputs of key projects.
§ Demonstrates tenacity to achieving results and recognising and celebrating success of others.
§ Customer focussed looking for ways of improving service in the team and ensures colleagues
understand how what they do influences the customer.
§ Actively seeks approaches and able to deliver change in a proactive, planned and measured
manner.
§ Has a thorough understanding of business performance, the cost implications of decisions or
actions taken across the business and is able to articulate these to a wider audience.
§ Demonstrates a resilience, resourcefulness and positive attitude towards change.
§ Deliver projects to budgets, looking for opportunities to manage and reduce cost.
§ Ability to drive performance through influence.
§ Strong customer and colleague focus.
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