**Job Title:** E-commerce Manager
**Company:** Intime Smart Device Repair & Upgrade LLC
**Job Overview:**
As an E-commerce Manager at Intime Smart Device Repair & Upgrade LLC, you will be responsible for overseeing the online sales strategy and operations for pre-owned devices, primarily smartphones, and related accessories. You will play a critical role in driving revenue growth, expanding the customer base, and enhancing the overall online shopping experience for our customers.
**Key Responsibilities:**
1. **E-commerce Strategy Development:** Develop and implement a comprehensive e-commerce strategy aligned with the company's goals and objectives. Identify opportunities for growth and optimization within the e-commerce space.
2. **Website Management:** Manage and maintain the company's e-commerce website(s), ensuring functionality, user-friendliness, and optimal performance. Collaborate with web developers and designers to enhance the website's design, features, and navigation.
3. **Product Management:** Oversee the product catalog for pre-owned smartphones and related accessories. Coordinate with the procurement team to ensure adequate inventory levels and timely updates to product listings.
4. **Marketing and Promotion:** Develop and execute online marketing campaigns to drive traffic, increase conversions, and promote sales. Utilize various digital marketing channels such as email marketing, social media, search engine optimization (SEO), and pay-per-click (PPC) advertising.
5. **Customer Experience Optimization:** Continuously improve the online shopping experience to enhance customer satisfaction and retention. Monitor customer feedback, reviews, and ratings, and implement necessary changes to address concerns and improve service quality.
6. **Sales Analysis and Reporting:** Analyze sales performance, customer behavior, and market trends to identify areas for improvement and optimization. Prepare regular reports and dashboards to track key performance indicators (KPIs) and provide insights to management.
7. **Partnership Management:** Collaborate with external partners, vendors, and platforms to expand the company's online presence and reach. Negotiate favorable terms and agreements to maximize mutual benefits.
8. **Quality Assurance:** Ensure the accuracy of product information, pricing, and inventory availability across all online channels. Conduct regular quality checks and audits to maintain high standards of reliability and integrity.
**Qualifications:**
- Bachelor's degree in Marketing, Business Administration, E-commerce, or related field.
- Proven experience in e-commerce management, preferably in the retail or consumer electronics industry.
- Strong understanding of e-commerce platforms, technologies, and best practices.
- Proficiency in web analytics tools (e.g., Google Analytics) and e-commerce software (e.g., Shopify, Magento).
- Excellent communication, negotiation, and project management skills.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Creative thinker with a passion for innovation and continuous improvement.
**Additional Requirements:**
- Familiarity with the smartphone industry and market dynamics.
- Ability to multitask and prioritize in a fast-paced environment.
- Flexibility to adapt to changing business needs and priorities.
- Commitment to delivering exceptional customer service and satisfaction.
- Willingness to stay updated on industry trends and developments.
Join us at Intime Smart Device Repair & Upgrade LLC and be part of a dynamic team dedicated to delivering quality products and services to our customers in the rapidly evolving e-commerce landscape.
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