Provide a friendly and professional point of contact for customers for any queries or concerns.Handle incoming calls and manage outgoing calls as required.Liaise with wider team members to ensure the best resolution.Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.Work closely with Contra Managers to develop and enhance the quality of service and reporting processes.Carry out monitoring of CAFM (Maximo) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.
-Previous experience in a similar administrati service role.
-Excellent communication skills.
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