Job Purpose:To ensure client enquiries are answered, reservations are recorded correctly and payment procedures are completed.
Principal AccountabilitiesKey responsibilities:
•Respond to client queries
•Promote retail products and services
•Record reservations and manage the appointment schedule
•Conduct confirmation calls
•Conduct check in, check out and payment procedures
•Ensure that the client bookings are done as per the policy.
•Conduct retail sales procedures
•Ensure the reception area is clean and presentable at all times
•Manage client profiles
•Prepare daily reports
•Assist in the development and updating of the spa menu
•Reference and abide by the Standard Operating Procedures, Policies & Forms Manuals
•Willing to work shift hours including nights and weekends
JOB REQUIREMENTS:-
QualificationsDegree /Diploma, qualifications in cosmetology or related discipline preferred
Experience: 2-3 years of experience in customer servi in a service industry
Preferences:
Gender : AnyNationality :Any
Competencies and skillsProven Business skills :
•Telephone system operations
•Business writing
•Typing (>50 words per minute)
•Computer literate (mid-advanced level) including databases
•Desktop publishing an advantage
Personality traits:
•Articulate verbal and written communication
•Interpersonal skills & Professional presentation
•Self-motivated
•Enthusiastic
•Empathetic
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