We are looking for an experienced General Insurance Customer Service Executive to join our Corporate Lines department.
Based in our Dubai office, you will provide insurance solutions along with administrative support to our corporate customers and our financial advisers by utilizing your excellent and in-depth knowledge and experience of the products we distribute following our internal /external policies and procedures.
Handle and resolve queries raised by Financial Advisers and customers
Provide our customers with insurance solutions that fit their corporates needs (from quotation to policy implementation)
Service a portfolio of existing corporate customers (policy renewal, claims, endorsement, premium payment collection…)
Interact on a regular basis with our insurance partners and our customers to ensure best service
Maintain client and policy data within our internal system
Demonstrate a “can do” and professional attitude
Ideally 5 to 8 years prior experience in a customer servicing role in the insurance industry (“Corporates Lines” motor and non-motor), underwriting, policy implementation and claim management
Familiar with insurance providers operating within the local market, their products, and processes, especially properties and casualty insurance
Be experienced in all relevant systems and insurers platforms
Able to work as part of a team, being solution driven
Excellent communication skills with internal & external entities, both verbal and written
Be able to multi-task and prioritize workload
Fluent in English (oral & written)
Proficiency with Excel, Word and Outlook
CII is a plus
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