Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service
Meet and greet VIP guests personally
Prepare compendiums prior guest arrival and check-into system if necessary
Update and maintain repeat guest history system
Promote Inter-Hotel sales and in-house facilities
Attend to special requests by guests
Handle guest complaints and refer them as necessary, follow up on corrective action
Female candidate
Strong written and verbal communication skills in English
Able to develop rapport with colleagues and management staff
Ability to work cohesively with co-workers as part of a multi-cultural team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to promote positive relations with guests and patrons
Able to exercise good judgment with difficult guests
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