Greet all guests and assist them with check-in and check-out
Maintain a positive attitude and friendly demeanor
Respond to all guest questions and requests
Answer and forward phone calls
Manage guest bookings and reservations
Keep a tidy and orderly workspace
Assist with administrative and clerical tasks as needed
2+ years experience working in a hotel receptionist or guest services role
High school diploma, GED, or suitable equivalent
Proficient in Microsoft Office Suite and other necessary computer programs
Solid written and verbal communication skills
Fluency in English
Ability to maintain a positive, friendly attitude even under high pressure
Excellent organizational and multitasking skills
Professional attitude and appearance
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