JOB PURPOSE
Working as part of a team providing a comprehensive, accurate and timely accounting service which will enhance the position of the company.
JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS
Visit clients to follow up on their outstanding payments. Supervise and support the service collection team.
MINIMUM QUALIFICATIO KNOWLED
To familiarize self with all credit control, accounting, quality and other relevant company procedures ensuring that these are strictly adhered to and familiarization with relevant computer packages.
Ensure customers pay within their agreed payment terms, chasing payments if necessary, as per the company’s debt collection procedure.
Deal effectively and on a daily basis with ‘On Hold’ orders for both wholesale and manufacturing per listings to ensure no order is held.
Effectively dealing with customer account queries / complaints, including liaising with other departments, to ensure they are brought to a satisfactory conclusion. To ensure all customer queries are logged and recorded on to the Enquiry Management system by creating support calls.
Daily handling of all cash issues, including
Preparation of bank lodgment
Effective and timely updating and reconciliation of sales ledger, including posting to customer accounts.
Dealing professionally with cash customers, including meeting them in reception.
Dealing professionally on the phone with customers making Mail Order payments by credit ca and ensuring that all company procedures regarding the processing of credit card payments are adhered to, which includes completion of day end list & update of the Credit Card Register for all card payments.
Effective and timely updating and reconciliation of sales ledger accounts including numerous proforma customers, including online payments.
Dealing with new accounts;
Ensuring satisfactory credit references are obtained
Setting up the account details on Navision & communication to all relevant parties
Establishing an agreed credit limit with the Credit Manager and / or Sales Director
Amending accounts details / addresses etc., as required. Excellence Inspiration Integrity Growth
Ensuring monthly statements are prepared, printed, vetted and ready for posting by the 2nd working day of each month.
To inform the Credit Manager immediately of all important developments / problems and report on status of Customer accounts on a regular basis.
Display a confident and assertive manner at all times when dealing with internal and external customers.
Promote an efficient and professional image at all times demonstrated by the highest possible standards of accuracy and attention to detail.
Continuous review of all administrative procedures, paperwork, etc. in your area and the suggestion of proposals for improvement.
All other reasonable administrative duties related to the credit control function, including filing and archiving.
Put forward to your supervis any personal training needs that you identify from time to time, and undertake personal training and development as required.
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