As the Head Waiter at Café De Paris, your main responsibilities include providing exceptional dining experiences to guests, leading the waiting crew during shifts, and overseeing waiting duties to completion. You should also handle work-related issues in a professional and positive manner and report to the management team.
Key responsibilities include:
1.Following and completing instructions from the Manager on duty
2.Demonstrating respect for management and crew
3.Assisting in the daily running of the Front of House, especially in terms of service and crew performance
4.Implementing policies and systems as guided by the management
5.Ensuring timely and high-standard meal and beverage service
6.Effectively managing the crew's time and productivity
7.Ensuring cleanliness and organization according to Café de Paris guidelines
8.Securing smooth and efficient service by managing shift planning, opening and closing duties, and section allocations
9.Supporting the crew and acting as a safeguard in times of crisis
10.Maintaining high standards of personal hygiene and appearance
11.Training new waiting staff in Café de Paris policies and procedures
12.Attending Sharing Time meetings and Operational meetings
13.Adhering to fire, health, and safety regulations
14.Carrying out additional tasks as instructed by management
15.Investigating and resolving food quality and service complaints with management
16.Performing Waiters cash-ups and managing float if a cashier is employed
17.Providing out-of-stock and general information during Sharing Time Meetings
18.Ensuring staff hygiene
1. Work experience as a Restaurant in a similar role with a minimum of 3 years of experience.
2. Strong communication and time management skills
3. Customer satisfaction oriented.
4. You will have a passion for food and quality products, be a team player who is an avid learner who wants to be challenged and developed.
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