Responsibilities:
Guest Reception: Greet guests with a friendly and welcoming demeanor as they enter the restaurant.
Seating Management: Efficiently manage the seating chart, ensuring that guests are seated in a timely manner and that the flow of service is smooth.
Reservation Management: Handle reservations and walk-ins, and manage the waitlist effectively, providing accurate wait times and updates.
Communication: Maintain clear and effective communication with the kitchen and service staff to ensure a seamless dining experience for guests.
Customer Service: Address guest inquiries, complaints, and special requests with professionalism and courtesy.
Cleanliness: Ensure that the host area and entrance are clean and presentable at all times.
Administrative Tasks: Perform basic administrative tasks such as answering phones, taking messages, and updating reservation systems as needed.
Team Collaboration: Work closely with other staff members to support a positive and productive work environment.
Qualifications:
Experience: Previous experience in a customer service or hospitality role is preferred but not required.
Skills: Strong interpersonal and communication skills, with a friendly and outgoing personality.
Organizational Ability: Ability to manage multiple tasks simultaneously and handle high-pressure situations with grace.
Flexibility: Willingness to work evenings, weekends, and holidays as required.
Appearance: Professional appearance and demeanor, adhering to the restaurant’s dress code and grooming standards.
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