Promote a positive overall impression of the property and provide the necessary service of ensuring clean and comfortable rooms for guests.
· Prepares and files daily attendance sheet.
· Issues, receives, records and controls all departmental master keys, public area keys and store keys.
· Records and ensures prompt delivery of guest requests and extra items.
· Update the floor team with the room status on regular intervals and ensure all rooms are inspected before the arrival time.
· Attends to guests complaints and reports to Executive Housekeeper immediately.
· Ensure all overtime sheet, breakage and missing report are maintained on daily basis.
· Notice boards and files and records are well maintained on time.
· Performs duties and responsibilities in an efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
· Prepares and a correct and complete handover of work for next shift.
· To understand and strictly adhere to the Rules and regulations established in the Employee handbook and the Hotel policy on fire, hygiene, Health & safety.
· To report for duty punctually wearing the correct uniforms and name tag at all times.
· Performs any other duties as assigned to him or her by the management.
· Receives and log down all lost and found items.
· Follow up with the guests for any lost & found items delivery as per the standard procedures.
· All purchase request are made on time and follow up done for the receiving of the items.
· Records and maintains the maintenance requests for follow up to engineering department and proper follow up on the pending maintenance report.
· Ensuring all calls are attended as per the standard.
· Raises weekly guest supplies and cleaning supplies requisition and ensure all supplies are received and correctly distributed as per requisition per pantry.
DISCLAIMER: Dear Candidate! You are fully responsible to deal with the employer on the hiring process. GulfJobs.com will not take any responsibility on your hiring process. Genuine employer does not ask money for hiring!