Colle Profile:
The College of the North Atlantic - Qatar is inviting nominations and applications for the position of IELTS Administrator in the Testing Center. Reporting to the Testing Center Supervisor, the IELTS Administrator must be a proven leader with the skills and expertise necessary to support the Student Affairs Department in fully implementing the College’s mission and vision.
College of the North Atlantic - Qatar Profile:
The beautiful and culturally progressive State of Qatar is home to the world-class post-secondary institution, College of the North Atlantic-Qatar (CNA-Q). Internationally recognized as a comprehensive technical college, CNA-Q is committed to high quality, student-centered education. This commitment is reflected through state-of-the-art facilities, accessible and responsive technology programs and strong partnerships with industry.
With more than 600 staff and 3,000 students, CNA-Q is one of Qatar’s largest post-secondary institutions offering over 30 diploma programs and 3 new applied degree programs through student-centred learning. By providing training in a range of technical areas including Engineering Technology, Health Sciences, Industrial Trades, Business Studies and Information Technology, CNA-Q brings the State closer to the goals of Qatar National Vision 2030.
Duties & Responsibilities:
This position requires an energetic and enthusiastic individual who will support the Testing Centre Supervisor and ensure that IELTS test administration is managed effectively and professionally, following all IELTS procedures, policies and protocols to support the IELTS candidate journey. This includes performing duties of a confidential nature, requiring a strong attention to detail in order to ensure all IELTS systems run accurately.
The incumbent will also oversee the registration and verification of candidates, maintain the security of test materials, including test scores, use all IELTS systems such as IWAS, IAM, ORS, Connect Plus, manage and support a team of speaking examiners and invigilators, and follow all instructions in the suite of IELTS manuals to maintain the confidentiality and integrity of the IELTS test and brand.
Candidates should have an outstanding record of experience working in a similar or related role, preferably within a higher education environment and possess the qualifications necessary to be successful in the role of IELTS Administrator. The successful candidate will apply International Development Program IELTS (IDP IELTS) policies to the IELTS Testing Centre in accordance with the suite of IELTS manuals, policies and protocols, conduct pre-test planning, test-day and post-test administration in accordance with IDP IELTS operating policies and procedures, delegating tasks to Testing Officers as necessary and Organize and maintain the secure storage room according to IELTS 2-tier locking system and; ensure all materials requiring 2-tier locking are appropriately stored.
Candidates will ensure that all staff (Examiners, Invigilators, Administrative staff) are trained and comply with all testing processes as set out in the IELTS Administrators’ Manual, act as first point of contact on behalf of the IELTS Testing Centre and provide a high standard of customer service to all visitors. Furthermore, the candidate will also oversee candidate registration, and process refunds, requests for Enquiry on Results, Additional TRFs, etc. will deal with IELTS candidates in person, by phone and through email, answering inquiries and handling complaints according to IDP IELTS protocols.
The IELTS Administrator will maintain secure and accurate records of all IELTS testing materials and staff (examiners, invigilators, administrative) documents, assist auditors from the IDP IELTS or UKVI offices when undergoing unscheduled audits for quality and compliance and, report to various IDP IELTS offices on a weekly, monthly and annual basis, to update the CNA-Q Testing Centre Supervisor on changes with IELTS.
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