-To be the primary contact for the customer for all current affairs: offers, orders, back-orders,
questions with regard to invoice, complaints, logistical aspects, outstanding items.
- Acting as back-up for the colleagues so that the continuity of the service towards the customer is
guaranteed (according to the agreements within the team)
- Collaborating constructively and communicating with all departments within TVH and
stimulating colleagues from other departments to work together on a high customer satisfaction.
- Accurately registering all information in the system.
- Providing a correct administration.
- Reacting to incoming calls, e-mail and informing the customer further course of action.
- Proactively contacting customers with regard to marketing actions, promotions, new Products.
- Active prospection of new customers and results follow-up.
- Acquiring a good knowledge of the activities and business needs of the customer.
- Initiate promotional actions in collaboration with the Marketing department
Fluent in English, Hindi , Urdu
Based in UAE
DISCLAIMER: Dear Candidate! You are fully responsible to deal with the employer on the hiring process. GulfJobs.com will not take any responsibility on your hiring process. Genuine employer does not ask money for hiring!