Job Descriptions:
• The IT Support maintains the computer networks of all types of organizations, providing
technical support and ensuring the whole company runs smoothly. IT Support monitors and
maintains the company computer systems, installs, configure hardware software, networks and
solves technical issues as they arise.
Requirements & Skills.
• BS degree in Information Technology, Computer Science or equivalent.
• Minimum 2 years working experience as IT support in Hospitality Industry.
• In-depth knowledge Hospitality IT Infra.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.
Job Responsibilities:
• Serve as the first point of contact for all end users seeking technical assistance.
• Analyze and resolve end user hardware and software computer problems in a timely and
accurate manners.
• Troubleshoot hardware and software issues in person, remotely and via phone.
• Troubleshoot local networking, POS & AIO printers, Wi-Fi, Software & business applications.
• Offer daily operations and systems support to users.
• Properly escalating unresolved incidents to the next level of support.
• Follow-up, Monitor and update end user pending calls status and information.
• Verify functionality of hardware and software components.
• Pro-actively monitor the network operations.
• Coordinate and follow up resolution for op incidents.
• Ensure proper recording, documentation and closure.
• Skilled in remotely installing, upgrading, troubleshooting, and repairing (at the component level)
any of the personal computers.
• Knowledge & Troubleshoot Audio Visual Systems.
• Co-ordinations with vendor for service, follow-ups & repairs.
Preferred Candidate:
• Residence Location: Dubai (UAE).
• Gender: Male.
• Nationality: Philippine.
• Drivery License is mandatory.
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