Job Description
Serve as the first point of contact for walk-in customers seeking technical assistance.
Analyze and resolve end user hardware and software computer problems in a timely and accurate fashion.
Troubleshoot hardware and software issues in person, remotely and via phone.
Offer daily operations and systems support to users.
Perform daily operational checklist from @ location to confirm the operational readiness of CLIENT at @ location
Properly escalating unresolved incidents to the next level of support.
Follow-up and update customer status and information
Verify functionality of hardware and software components.
Administer and support network operations.
Coordinate and follow up resolution for op incidents.
Ensure proper recording, documentation and closure.
Onsite support specialist also responsible on conducting IT based trainings to users and IT support during any training or special function conducted by CLIENT.
IT onsite support specialist is responsible for doing daily checklist to make sure the site is ready for CLIENT operation. They have to report on a daily basis to IT support lead about the status of checklist.
Requirements
BSc degree or diploma in computer science, IT, Electronics, Computer engineering or any equivalent degree.
CCNA
Google Administrator
ITIL v3 foundation
3-5 years in field and relevant related IT functional areas; A technical associa degree or equivalent relevant experience preferred
Proven working experience in providing help desk support
Arabic speaker with very good proficiency in English
Working knowledge of help desk software, databases and remote control
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
Ability to work under pressure.
Team management skills.
Ability to diagnose and resolve unique, nonrecurring problems associated skills
Application software and operating systems
Strong IT skills and knowledge including hardware, software and networks.
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