Job Description / Role
Work with team members in order to maximize sales and customer satisfaction and to ensure smooth operations
Identify and act on upselling opportunities to enhance average sales in order to meet and optimize sales targets
Seek out cross-selling opportunities to provide the customer additional product
Understand the importance of best sellers and store hot spots to increase sales
Process transactions at point of sale accurately and efficiently
Minimize or eliminate stock loss by monitoring all store areas and maintaining standard operating procedures
Be familiar with sales and operational figures at any point of the day and adjust selling strategies as needed
Be familiar with the store collection and customer profile for the brand and be able to do brief brand presentation
Understand the brand customer profile and translate that into overall image and purchase recommendations
Initiate conversation to understand customer's needs and requirements
Devote required time for each sale by pointing out the product's advantages relating them to customer requirements
Help customers with any queries they may have surrounding the brand or products
Maintain after-sales contact with customers to build relationships and drive repeat customers
Deal with customer complaints and refunds as per company policies
Maintain impeccable personal presentation and communication skills
Complete administrative formalities at the conclusion of the sales prior to settling of the bill
Process sales and payments on the system efficiently and accurately and close transactions courteously
Request appropriate customer details to feed into the customer database required for sending through brand promotions
Maintain store and brand standards ensuring that the floor area is always at highest standards
Comply with shop timings and adhere to standards in terms of tidiness, product display, shop security, etc
Process deliveries and stock transfers in an efficient manner against documentation and complete discrepancy reports as needed
Carry out inspection of all jewellery, on display or kept in the back-up stock, and identify, separate and sort all jewellery that require any attention e.g. cleaning and remove non-conforming products from displ for necessary arrangements.
Keep self abreast of the latest current market trends in terms of size, weight, designs and patterns by inquiring from customers or by their orde
Comply with the company dress code and work professionally in meeting the organisational standards whilst servicing the customer at the utmost whilst generating the optimal level of sales
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