A sales coordinator plays a crucial role in supporting a company's sales team and ensuring smooth operations within the sales department. Their responsibilities typically include:
1. Sales Support: Assisting sales representatives with administrative tasks such as preparing quotes, proposals, and contracts, and providing necessary information to clients.
2. Customer Service: Responding to customer inquiries, resolving complaints, and providing after-sales support to ensure customer satisfaction and retention.
3. Data Management: Maintaining accurate records of sales activities, customer interactions, and inventory levels using CRM (Customer Relationship Management) software or other relevant tools.
4. Coordination: Collaborating with internal teams such as marketing, finance, and operations to support sales initiatives, resolve issues, and streamline processes.
5. Doentation: Creating and maintaining sales-related doentation such as sales agreements, contracts, and sales training materials.
6. Follow-up: Following up with leads, prospects, and customers to gather feedback, nurture relationships, and identify opportunities for upselling or cross-selling.
A reliable and effective Sales Coordinator plays a vital role in ensuring effective communication, coordination, and support within the sales department, contributing to the achievement of sales targets and overall business success.
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