· Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
· Acquire a thorough understanding of key customer needs and requirements
· Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
· Ensure the correct products and services are delivered to customers in a timely manner
· Serve as the link of communication between key customers and internal teams
· Resolve any issues and problems faced by customers and deal with complaints to maintain trust
· Play an integral part in generating new sales that will turn into long-lasting relationships
· Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
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