Overall management of SAP ERP and other IT applications. Plan, design, develop and implement the ERP and other related applications that is flexible and scalable by configuring, maintaining and optimizing all related database, source code, integrated systems and other third-party applications and thereby ensure a robust platform for business operations.
Responsibilities
Lead and implement corporate strategy projects within IT / Organization as required and ensure the successful delivery of those systems with a clear ROI
Lead IT business application projects and responsible for designing new system adoption and implementation roadmap to ensure optimum utilization of existing applications by driving the same across departments.
Identify study and analyze new requirements for Applications / Automation to improve the process flow of various functional departments. Designing the application requirements and taking up with the vendors for development and implementation based on necessary approvals.
Develop and maintain strong working relationships with key stakeholde at all levels to understand their business drivers and work with the systems analyst to understand requirements and deliv technical solutions as appropriate.
Provide subject experience, implementation skills for ERP, Customer Relationship (CRM) and other cloud based solutions
Ensure that the suite of existing and future proposed global business systems (ERP, CRM, IT Service, Business Intelligence, Document Management, Intranet and integrated Communications) are fully deployed, supported and well communicated within the business
Responsible for Maintaining the Compliance on the Application Licenses
Administer and monitor maintenance and support agreements.
Generate application user lists and assure all critical systems access is appropriate; complete Quarterly User Access Audits.
Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
Provides the technical oversight and leadership necessary to accomplish work with necessary understanding and alignment with peer unit leaders.
Ensure change control for all business applications and conduct thorough Syst testing prior to a full and controlled release
Responsible for project budgets and while ensuring that expenditure and resources are tracked throughout the project lifecycle and remains within project tolerance.
To develop and maintain system documentation and procedures that includes but is not limited to Application Support Procedures System and Technical Configuration Documentation User Training for new systems
Provide technical expertise in the development of new and existing applications, which includes assessing the requirements of new workflows and liaising with different stakeholders at all touchpoints to ensure business needs are fulfilled and project timelines are met.
Provide support outside core hours for extended support during project implementations when required by the business
Deliver outputs set by the Group IT Head within agreed and acceptable timelines, quality standards and cost measures.
To manage and develop data integrity and security standards for the systems, co-coordinating requests for access within agreed parameters.
To organize regular meetings with system users to maintain a working awareness of their service operations
Manage and plan a schedule for the safe introduction of new releas to meet service requirements.
Establish application service performance and benchmark metrics as part of regular system performance reviews
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