Operations Manager Job Description
As Operations Manager at Royal Camel Racing club you will assist in the smooth delivery of race day operations within unit. Assist in the planning, organization and successful operation of staff, hospitality and races. The Operations manager must lead by example, be energetic and motivate the team, practice good fundamental controls and deliver operational excellence across all aspects of the business. The Racing Operations Manager must also assist in building and maintaining client and customer relations.
Responsibilities:
Ø Provide inspired leadership for organization.
Ø Formulate strategic and operational objectives.
Ø Recruit, select, train, assign, schedule, coach, counsel and discipline employees.
Ø Communicate job expectations; planning, monitoring, appraising and reviewing job contributions.
Ø Plan and review compensation actions; enforcing policies and procedures.
Ø Look over the marketing department and policies.
Ø Help the organization’s processes remain legally compliant.
Ø Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends.
Ø Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations.
Ø Accomplish operations and organization mission by completing related results as needed.
Ø Meet operations labor budget expectations.
Ø Responsible for all department supervisors, with revi responsibility for all operations employees.
Ø Run a safe, inju free workplace.
Ø Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies.
Ø Manage relationships with key operations vendors.
Ø Track vendor pricing, rebates and service levels.
Ø Review and approve all operational invoices and ensure they are submitted for payment.
Ø Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
Ø Work closely with GM and management team to set a implement policies, procedures and systems and to follow through with implementation.
Ø Communicate all operating policies a issues at department meetings.
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