• Visit establishments to evaluate needs or to promote product or service sales.
• Maintain customer records, using automated systems.
• Answer customers' questions about products, prices, availability, or credit terms.
• Contact new or existing customers to discuss how specific products or services can meet their needs.
• Emphasize product features based on analysis of customers' needs and on Product technical knowledge
• Collaborate with colleagues to exchange information, such as selling strategies or marketing information.
• Provide customers with ongoing technical support.
• Advise customers on product usage to improve productivity.
• Study documentation or other information for new scientific or technical products.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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