Maintain and enhance the quality control system, processes and policy
Clarify customers concerns by road testing vehicles
Promote the "Fix it right the first time" theme to all workshop staff
Ensure by training that all service department staffs are aware of, accept and are capable in carrying out the distributor's quality processes
Report non-compliance with quality processes, recommend and implement countermeasures
Assist service advisors with explanations to customers regarding concerns and action required or taken
Ensure quality check sheet is attached in each job card & every item is checked properly and ticked
Go through all customer complaints recorded in the repair order and the same has been carried out by the technicians
Ensure 100% quality check is done to avoid customers' dissatisfaction
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