1. Recruit and train new staffs.
2. Monitor team performance and report on metrics.
3. Work in close collaboration with various departments and operators to relay customer feedback.
4. Organizing of staff rosters and writing weekly team reports to management.
5. Hold team meetings to motivate members to exceed their targets.
6. Deal with disciplinary matters and client complaints.
7. Attend industry related seminars to remain updated with the industry.
8. Provide appropriate coaching, counseling, direction and resolution for employees who experience work a personal problems.
9. Write and administer employee performance and probation reviews in conjunction with management.
10. Negotiate Contracts
11. Create an inspiring team environment with an open communication culture so team members are motivated to perform at their highest level.
12. Set clear team goals.
13. Delegate tasks and set deadlines.
14. Oversee day-to-day operation.
15. Discover training needs and provide coaching.
Lead negotiations with landlords and RE stakeholders
Legal and contractual background and knowledge (MBA would be a plus)
High contractual negotiation skills
Advanced English
Management of multiple work streams and communication with internal and external stakeholders
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