The suitable candidate will be responsible to provide an excellent and consistent level of service to the customers. Reservation Agent is responsible to contribute to the smooth and efficient running of reservation.
Job is vacant for Ma. Preference will be given to the candidates having tourism and hotel experience.
• Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations. Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for Dhow services and operations.
• Assist to make all Dhow reservations and ensure all reservation detail update on all computers within required operating procedures.
• Coordinate with sales department and manage all communication for group bookings and maintain all calendars for Dhow and inform operation staff for same.
• Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.
• Assist to book and block reservations according to required standards and manage all special reservations and monitor all reservations and discounts.
• Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.
• Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.
• Experience working in sales or public relations, preferably in the hospitality or travel & tourism industries.
• Customer-service experience and strong communication skills required.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft office suite and data entry experience.
• Positive and polite attitude required.
• Flexible working hours.
DISCLAIMER: Dear Candidate! You are fully responsible to deal with the employer on the hiring process. GulfJobs.com will not take any responsibility on your hiring process. Genuine employer does not ask money for hiring!