We are looking for an Reservation Agent ( Sales) ) in Short-Term Rental Property (Dubai).
Responsibilities:
Handling Incoming Leads: Efficiently processing incoming inquiries, managing all contacts and interactions in the CRM system, and performing regular follow-ups to ensure maximum occupancy (over 90%) of all company apartments.
Client Experience Management: Providing consultations on properties, features, available services, and additional amenities to ensure high service levels and client satisfaction.
Closing Deals and Negotiations: Negotiating rental terms, finalizing agreements, and developing attractive offers, taking into account seasonal trends and demand levels.
Managing Repeat Bookings: Building and maintaining relationships with existing clients and corporate partners to ensure a high rate of repeat bookings.
Monitoring Market Activity: Analyzing the short-term rental market, tracking trends and seasonal shifts, studying competitive offers for accurate pricing and sales strategy adjustments.
Collaboration with Internal Teams: Coordinating with marketing, customer service, and housekeeping teams to ensure timely and quality services and resolve any rental-related issues.
Managing Sales Channels: Actively working with online platforms, including creating and updating property profiles, responding promptly to reviews and inquiries, and optimizing pages for greater visibility and conversions.
New Client Acquisition: Actively sourcing and acquiring clients, including individuals, corporations, travel agencies, and online booking platforms (e.g., Airbnb, Booking.com).
Requirements:
Experience: Proven experience in sales, especially in hospitality, real estate, or property rentals. Familiarity with CRM systems for client and sales management.
Negotiation and Sales Skills: Strong interpersonal communication skills, ability to build trust, close deals, and find mutually beneficial solutions.
Results-Oriented and Strategic Planning: Ability to develop strategies for achieving and exceeding sales targets. Strong organizational skills and ability to prioritize tasks.
Market Knowledge: Understanding of the short-term rental market in Dubai and current trends. Insight into key customer needs and navigating competitive landscapes.
Cross-Cultural Skills and Languages: High proficiency in English is required; knowledge of other languages is an advantage.
Technological Proficiency: Proficient in office software, booking management platforms, and ready to learn new tools for sales automation and analytics.
Working Conditions:
Compensation: Competitive salary with bonuses and commissions based on achieving and exceeding sales targets.
Career Opportunities: Professional growth opportunities within one of the most active short-term rental companies in Dubai.
Work Environment: Modern office in a prestigious area of Dubai, comfortable working conditions, and flexible schedule options.
Social Benefits: Medical insurance, and other benefits as stipulated by UAE labor law.
Why Choose Us?
Stability and Growth: Join a stable company with a strong growth trajectory in the short-term rental market.
Professional Team: Work with a supportive team of like-minded professionals ready to help you reach your goals.
Impact on Success: Opportunity to influence business development directly, bring your ideas, and suggest improvements to enhance company competitiveness.
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