· Identify & prioritize business needs to strategically schedule self & Employees.
· Manage retention by hiring, & motivating quality Employees.
· Promote & advertise company bon scheme & benefits in an effort to improve morale & productivity.
· Recognize & recommend training needs where necessary & recommend high performing individuals for succession planning, Coach, mentor, develop & train the team.
· Conduct performance appraisals / team meetings / training sessions.
· Develop internal & external relationships & liaise with key areas to benefit the Business.
· Ensure effective, open & transparent communication at all times.
· Respond to customer inquiries, concerns & complaints & act accordingly to resolve effectively.
· Act as an ambassador for the brand & company by maintaining the highest level of honesty, integrity, ethical & moral conduct at all times.
· Maintain internal processes to ensure quality & continuity of standards.
· Prepare & submit reports as requested & actively attend meetings.
· Ensure that standards for quality, customer service, health & safety & food hygiene are met & maintain a safe working environment.
· Maintain a constant communication with the OM.
Develop and implement systems & procedures compliant with company policies and local labor laws.
· Conscientiously strive to meet or exceed budgetary goals, understand how to achieve increased sales while maintaining expense controls.
· Enforce company & brand policies & procedures plus market & labor law guidelines consistently throughout the business.
· Ensure that all activities are consistent with the Company Mission Statement.
Implement & monitor the effectiveness of inventory & cash controls procedures
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