The Restaurant Manager Head Waitress at our establishment is a critical customer-facing position responsible for ensuring that each guest receives exceptional hospitality. The employee in this role must possess a warm and welcoming personality, excellent customer service skills, as well as strong management capabilities.
The Restaurant Manager Head Waitress serves as the face of our business by providing friendly, courteous and professional service to all guests. He or she ensures that operations run smoothly, orders are handled correctly and promptly delivered, and that guests have an enjoyable dining experience.
Additional responsibilities include seating customers, coordinating orders with the kitchen staff, reconciling cash registers at shift changes and supervising wait staff. At our establishment, we place heavy emphasis on providing excellent customer service. Our Restaurant Manager Head Waitress should have strong interpersonal and problem-solving skills to ensure that each patron’s experience meets their expectations.
1. Ability to organize, manage and lead a large team of kitch staff.
2. Outstanding customer service and communication skills in order to cultivate relationships with customers and suppliers.
3. Knowledgeable about food safety principles, applicable laws and regulations, menu engineering and design principles.
4. Proactive problem solver with strong analytical thinking who can make decisions quickly in a high-pressure environment while still maintaining composure under pressure.
5. Possesses excellent interpersonal skills to create a positive work environment that encourages collaboration among all departments as well as all stakeholders (customers, suppliers and vendors).
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