1. Instruct Outlet Managers (of the areas they are accountable for) in the areas of market positioning and work closely with them to develop and market strategies for the brand.
2. Analyze past financial, sales profit to spot trends and threats.
3. Develop strategies (advertising, promotions, reward system, suggestive selling, etc) to improve financial performance.
4. Assist Operations Manag in setting targets for sales, turnovers and monitors closely whether these targets are met.
5. Prepare monthly budgets for costs of food, staff, operations based on past data.
6. Suggest HR policies and reward systems that motivates staff and enhance the welfare of staff.
7. Responsible for all service staff and improve service standards and workflow procedures.
8. Assist HR department in interviewing and hiring managers for all outlets.
9. Build up good rapport with suppliers and contractors in order to reduce costs in food and renovations.
10. Provide feedback and assistance to Training department in setting up the training programs.
11. Assist Finance Department in creating various forms in order to have better workflow.
12. Assist Outlet Managers to liaise with contractors for renovations, upgrading and day to day maintenance (if delegated or assigned).
13. Create better working environment and teamwork among the management staff by allocating them into different team (such as restaurants Team, Administration, etc.) and setting up different tasks for them.
14. Provide motivational and technical support to outlet management staff in order to build up motivation and morale.
15. Provide feedback to Business Development department on franchisees (if franchised or vise versa), day-to-day operation aspects via our bi-monthly visits and also through outlet audit checks.
16. Create outlet audit check form and assist managers to manage their outlets better with common checklist.
17. Develop systems which are deemed to be most appropriate for efficiency and the speed of service, which will ensure maximum customer satisfaction.
18. Maintain high standard of hygiene and cleanliness on both personal and operational level.
19. Assist team to correctly prepare each day’s activity and ensure that pre-prepped back-up supplies are always readily available.
20. Assist in implementation of the cashier and administrative systems which include daily cashiering, petty cash systems, staff working hours, filing of invoices and delivery notes, daily taking summaries, etc.
21. Any other tasks as and when assigned by Management.
• Have helicopter view and foresight to see the overall picture, spot trends and plan ahead.
• Competent with financial analysis (P&L, Sales Reports, inventories, etc.…)
• Able to maintain low and target cost levels.
• LSM Capabilities of obtaining incremental sales.
• Able to react quickly to issues or problems.
• People Management Skills of different nationalities and languages.
• Training capabilities (training and ability to export inhouse trainers.
• Ability to create and apply a business plan with proven records periodically.
• Customer service skills aspect and proven courses to obtain customers experience excellence.
• Reward & Recognition internal programs to maintain the staff’s moral and motivation.
• Ability to create and apply operations forms and tools to maintain operations excellence.
• Good F&B industry knowledge and familiar with different strategies used by industry players and competitors.
• Is mature, attentive listener and decisive.
• Required to work on off-office hours as and when required.
• Required to travel from outlet to outlet frequently.
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