Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
Maintain quality control for all food served
Analyze staff evaluations and feedback to improve the customer’s experience
Screen, interview, hire, and train restaurant staff
Manage restaurant staff's work schedules
Conduct regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained
Oversee food preparation, presentation, and storage to ensure compliance with food health and safety regulations
Monitor the restaurant’s cash flow and settling outstanding bills
Review customer surveys to develop and implement ways to improve customer service
Resolve customer complaints in a professional manner
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