Overview:
The Sales Coordinator plays a vital role in supporting the sales team by managing administrative tasks, coordinating sales activities, and ensuring efficient communication between various departments and clients. This position requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities:
Administrative Support:
Assist the sales team with administrative tasks such as preparing sales reports, presentations, and proposals.
Maintain and update customer databases and sales records.
Handle incoming inquiries and route them to the appropriate sales representatives.
Sales Coordination:
Coordinate sales activities, including scheduling meetings, appointments, and events.
Facilitate communication between the sales team, customers, and other departments.
Ensure timely responses to customer inquiries and requests.
Order Processing and Management:
Process sales orders accurately and efficiently.
Coordinate with the logistics and shipping departments to ensure timely delivery of products to customers.
Track order status and update customers on shipment and delivery schedules.
Customer Relationship Management:
Build and maintain positive relationships with customers by providing excellent customer service and support.
Address customer concerns and resolve issues promptly and effectively.
Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.
Sales Support:
Provide support to the sales team in achieving sales targets and objectives.
Assist in the development of sales strategies, promotional campaigns, and marketing initiatives.
Collaborate with marketing and product teams to develop sales materials and collateral.
Reporting and Analysis:
Generate sales reports and analyze sales data to identify trends, opportunities, and areas for improvement.
Provide regular updates to the sales team and management on sales performance and metrics.
Requirements:
Bachelor's degree in business administration, marketing, or related field preferred.
Proven experience in a sales support or coordination role.
Strong organizational and multitasking skills.
Excellent communication and interpersonal abilities.
Proficiency in MS Office Suite and CRM software.
Ability to work effectively in a fast-paced and dynamic environment.
Attention to detail and accuracy in data entry and record-keeping.
Ability to prioritize tasks and meet deadlines.
Knowledge of sales processes and techniques is a plus.
The Sales Coordinator plays a crucial role in ensuring the smooth operation of the sales department and contributing to the overall success of the organization. This position offers an opportunity for growth and development within the company's sales team.
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