* answering calls, taking messages and handling correspondence
* maintaining diaries and arranging appointments
* typing, preparing and collating reports
* filing
* organising and servicing meetings (producing agendas and taking minutes)
* managing databases
* prioritising workloads
* implementing new procedures and administrative systems
* liaising with relevant organisations and clients
* coordinating mail-shots and similar publicity tasks
* logging or processing bills or expenses
* acting as a receptionist a meeting and greeting clients
* Good communication, customer service and relationship-building skills
* Teamworking skills
* Organisation and time management skills
* Attention to detail
* Negotiation skills
* Assertiveness
* Flexibility
* Tact, discretion and diplomacy
* The ability to be proactive and use your initiative: to see what needs doing and to do it
* The ability to use standard software packages (eg Microsoft Office) and to learn bespoke packages if required.
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