1. Coordinate and problem solve with carriers, forwarding companies, and other entities to ensure successful deliveries of shipme.
2. Maintain strong relationships with vendors (shipping lines, airlines, international agents, trucking companies, other logistics companies) to obtain updated pricing and freight info.
3. Actively participate, advise and help make decisions in the selection of carriers.
4. Ensure that all information is conveyed by the custom to the internal teams is accurate – delivery addresses, pricing, cross, references, packing, special instructions, etc;
5. Implementation of standardized processes and follow-up of procedures, guidelines.
6. Co-ordinate all import, export, customs clearance, and cross stuffing shipment activities of the organization; manage customs process, pass a bill of entries and manage Transfers within the Free Zone, as well as Transfers from Free Zone to Mainland.
7. Inventory management and stock control - Coordinate inbound & outbound F cargo from warehouse, issue of shipping instruction, cargo delivery arrangement, documentation and liaison with warehouse, delivery follow-up, and troubleshooting.
8. Order processing to ensure proper Customs documentation and Statutory Compliance has adhered for SAIF Zone goods and other Free zones & Mainland.
9. Preparing Invoice, Packing List, Certificate of Origin for all free zone cargoes, and other required documents for Import duty exemption and Export shipments via Land, Sea, and Air to GCC movements.
10. Transport management and controlling logistics cost with effective coordination, freight negotiation with different shipping companies, Airlines, and transporters for FTL and LCL cargoes.
11. Follow custom clearance procedures of Sharj Dhabi Customs and do impo shipments clearance through E-Mirsal2/ online and arranging inspection if required.
12. Closely monitor shipment arrival status at the port and make arrangements to clear consignment on time to avoid any storage, detention, and demurrage charges.
13. Always keep open communication channels with accounts, sales, and procureme teams in order to optimize the process, minimi delays and ensure cost-effective operations.
14. Identify and address any logistics-related issues, discuss with concerned teams and escalate if not resolved with a reasonable timeframe.
15. Check accuracy of data in Packing slip with tally she received from Warehou while devanning contain mode; investigate and resolve any discrepancies regarding package marking, damaged cargo, short land received packages, and do insurance claims if required.
16. Preparing stock reports as per customs and supporting the accounts team for reconciliation.
17. Perform any other duties as instructed by Management. • Maintains customer confidence and protects operations by keeping financial information confidential
18. Updating customers with the status of orders and cargo including pre-shipment advice, shipment notifications, copies of documents and always ensuring their satisfaction.
19. Maintain custom master records on the CRM.
20. Assisting the team in solving problems and following up with custome whenever necessary
21. Maintain accurate filing systems ensuring customers’ orders and relative data are available retrospectively in case of any discrepancies or disputes.
22. Ability to all kinds of shipments including DG, Non-DG, etc.,
23. Follow the defined SOP.
24. Make sure all assigned team members always maintain good hygiene and are in company uniform during office hours. To make a small report on the performance of the team and submit it to the meetings.
Proven experience in Logistics Operation; Minimum 4-5 years.
Experience in customer service will be appreciated
Knowledge of laws, regulations, and ISO requirements
Ability to work with supervision and track multiple processes
Computer-savvy with a working knowledge of logistics software (ERP)/any equivalent Software.
Outstanding organizational and coordination abilities
Excellent communication and interpersonal skills
B in business administration, supply chain or Logistics related course Preferred Aviation
Dangerous Goods Handling Experience with certified course completion.
MS Office & Presentation skill.
Language – English, Hindi & Arabic
IATA Certified Courses
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