Job Summary:
The Spare Parts Counter Salesperson is responsible for assisting customers in finding the right spare parts, generating invoices, and ensuring excellent customer service. The role involves promoting products, maintaining stock levels, and encouraging customer feedback.
Key Responsibilities:
1) Helping Customers:
Greet customers with a smile and offer assistance.
Answer customer inquiries about spare parts and their applications.
Provide recommendations based on customer needs.
Issue invoices and coordinate with the cashier for stamping and doentation.
2) Product knowledge:
Maintain up-to-date knowledge of the spare parts inventory.
Stay informed about new products and changes in the inventory.
Promote and upsell promotional items to customers.
Inform customers about any ongoing promotions or special offers.
Qualifications:
High school diploma or equivalent.
Previous experience in sales or customer service is preferred.
Knowledge of spare parts and automotive products is a plus.
Strong communication and interpersonal skills.
Basic computer skills and familiarity with ERP systems (Odoo preferred).
Skills:
Customer Service: Ability to provide excellent customer service.
Sales: Competence in handling sales transactions and promoting products.
Product Knowledge: Good understanding of spare parts and their applications.
Organization: Strong organizational skills to maintain a tidy counter area.
Communication: Effective communication skills for interacting with customers and colleagues.
Working Conditions:
Full-time position based at the branch location.
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