Maintain high levels of customer service and sales through Sales Managers and Pet Counselors.
· Must teach, educate, influence, persuade, motivate and develop staff.
· Must use the Petland Mission, 5-Step Sale and 4-Basic Needs sheets to provide great customer service.
· Must maintain a high standard of appearance and professionalism with one’s self and staff by maintaining good hygiene and the Petland uniform.
· Ensure that employees maintain strong customercounts,
· Monitor and affect sales by department and sub-department, as well as ratios between pets and supplies, while maintaining an acceptable payroll percentage.
Maintain high level of animal husbandry and cleanliness through staff, particularly the kennel and fish department managers.
· Ensure that all opening, daily, and closing procedures are followed flawlessly in all animal departments through the use of procedural checklists resulting in complete cleanliness.
· Ensure that all pets’ health is monitored daily and proper records are kept.
· Maintain a strong relationship with the store’s consulting veterinarian to ensure excellent care of the pets prior to and post sale.
Maintain a well-merchandised store through staff, particularly the inventory control manager.
· Use the Point of Sale system for accurate inventories and for proper and effective ordering.
· Process the orders quickly and accurately.
· Keep all merchandise priced, neat, clean and fronted.
· Effectively sign and display end caps, kits, stack outs, valences and specials.
· Timely follow up on all vendor credits, coupons and rebates.
· Maintain proper level of pets in all departments.
Maintain Business Monitors, paper work and record keeping.
· Handle all banking procedures accurately and timely.
· Provide sales, payables, receivables, inventories and other data accurately and timely to accountant to produce financial statements.
· Analyze a variety of inventory and sales reports from the POS to improve business performance.
· Analyze and take action for improvement from the results of the financial statements.
Maintain proper advertising, community service and marketing levels.
· Promote the Club Pet Program through training, monitoring, promotion and signage.
· Encourage and oversee active participation in Petland’s community service programs – Adopt-A-Pet,SM Stop Pet Overpopulation: Spay-Neuter, Pets for a Lifetime,SM Pet Therapy, and Safari Stan’s Children’s CharitiesSM -- by assigning a pet counselor to be the in-store “Community Service Specialist.”
· Keep the store constantly and professionally signed.
· Work from budgets to effectively implement advertising.
· Work to include Petland community service messages in advertising, and, when appropriate, in the local media.
Perform other duties as assigned by the franchisee.
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